Piddle Patch™ Terms


Please read these terms carefully as they set out the terms of use of the Makeality™ website (whether as a guest or registered user) and the terms of sale of any order you place with us. Use of our website includes accessing, browsing, or registering to use our site.

We may change these terms so please check from time to time to take note of any changes.


We are Makeality Limited a company registered in England and Wales with company number 10148967 with a registered address at 86-90 Paul Street, London, United Kingdom, EC2A 4NE.

We can be contacted at the following email address


We are the owner or the licensee of all intellectual property rights in our website, and in the materials published on it or supplied to you. This includes any photographs, articles and any trade marks or brand rights and any other works which are protected by laws and treaties around the world. All of our intellectual property rights are reserved.

Any materials we supply or provide you are for your personal use and should not be distributed or copied without our prior permission. You must not use any part of the content or materials on our website for any purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Where you supply any materials to us or upload any materials (including text, photographs and videos) you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform those materials in connection with our website and the promotion of Makeality Limited and our products. We may also share any such materials with third parties for the same purpose.


By purchasing any product from us you are agreeing to these terms of sale. If you do not agree with these terms of sale, you must not make a purchase with us.

You are able to place an order through our online store. Once your order has been placed we will send an email to you to confirm that your order has been accepted and our contract with you will come into force.

There may be instances where we are unable to accept your order for example because the product is out of stock, we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If this is the case, we will send an email confirming that we have
rejected your order and refund any charges for the product.

If there are any issues with your order or you would like to change your order, please send us an email ensuring you include your order number. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we are not able to make the requested change, it may be possible to cancel your order – please see our Refunds and Cancellation section below.

Any goods will be owned by you once we have received payment in full. These goods will be your responsibility from the time we deliver the product to the address you give us or to a carrier organised by you.


The price of our individual and subscription Piddle Patch™ products is displayed on our website and will be confirmed on the order page. Products must be paid for before we supply them to you, unless stated otherwise.

There may be instances where our products are incorrectly priced. We will normally check prices before accepting your order and where the price is lower, charge a lower amount, or where a price is higher, email you to confirm the higher cost and give you the opportunity to cancel your order.

We accept the following payment methods: PayPal, Visa, and Mastercard.

Piddle Patch™ products are made with natural grass. We do not guarantee that the products will be completely free from organisms, minerals or other matter found in natural grass.

Piddle Patch™ products are designed for short term use and we recommend that you renew the grass once every 1-2 weeks to avoid any leaks or hygiene issues. It may be necessary to renew the grass more often depending on how frequently your Piddle Patch™ product is used.

The images of the products on our website are for illustrative purposes only. We are not able to guarantee that an image on our website has been accurately displayed on your device. Your product may therefore vary slightly from those images.

Packaging of the product may vary from that shown in images on our website. If you have any specific packaging requirements, please contact us in advance of placing an order.


If for any reason, we are not able to provide a product to you after we have accepted your order, we will attempt to provide a suitable substitution for the same or lower price, for instance a different sized Piddle Patch™. If we are unable to supply a particular product we shall not be liable to you for any losses but we will provide a refund.


The costs and the timeline for delivery will be as displayed on our website during the order process and the following terms will apply:

• If you have ordered a one-off product we will aim to deliver this to you within 7 days but the very latest we will deliver goods to you is within 30 days after the day we email you to confirm we accept your order.

• If you have ordered a subscription to receive products, we will supply the goods to you at the intervals requested until any subscription expires.

We will use a reputable courier company to deliver your goods.


If delivery of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, including any deterioration of the grass product. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If after a failed delivery attempt to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. We will not be responsible for any deterioration of the grass product due to a failed delivery and we will not be required to refund any amount as long as we have made reasonable efforts to deliver the products to you.

We may need certain information from you to enable us to supply the products to you, for example, your delivery address – we will ask for any information required in the description of the products. We may cancel the order if you provide us with incomplete or inappropriate information. If you are not able to provide complete and accurate information within a reasonable time frame there may be a delay in delivery.


Where you are able to purchase a Piddle Patch™ product on a recurring subscription basis, the supply of the product will automatically renew at the end of each subscription period unless you cancel the subscription by giving us one calendar month’s notice by email. The cancellation will take effect the day after the last day of your current subscription period.

In the event any payment of a subscription fails we may cease the supply of our product until any outstanding charges have been paid in full.

We may change the subscription charge at any time. If we do so, we will send you an email a reasonable time in advance. The change will take effect from the next subscription period following the date of the price change and you will be deemed to accept the new price if you do not unsubscribe.


It may be possible to purchase gift vouchers for Piddle Patch™ products. In some cases gift vouchers may not be used for certain items. Any restrictions will be clearly displayed on our website and on the order page for the gift voucher.

We will not be able to refund or replace a gift voucher so you should treat a voucher as if it were cash.

Gift vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event that we become insolvent your gift voucher may not be available to spend.

Gift vouchers cannot be exchanged for cash.


We may provide promotional offers as part of a promotion or as a result of referring a new Piddle Patch™ customer.

Individual customers will be assigned their own code to share with friends and family. If a purchase is made using your code, we will offer a discount to the new customer and credit your account with a certain amount to be redeemed against Piddle Patch™ products.

Redeeming any offers may be subject to additional terms and conditions. We reserve the right to withdraw or change a promotion for any reason.

Codes must only be used for their intended purpose. Codes should not be shared, transferred or made available to the general public via social media or otherwise without our prior permission. Codes may not be exchanged for cash and may expire prior to their use.


Please contact us if you have any issues with your order or Piddle Patch™ product. We can be contacted by email

You are able to cancel your order and request a refund or exchange if the products we have supplied are faulty or misdescribed, or if you change your mind within 14 days of placing your order.

An order for any perishable Piddle Patch™ goods cannot be cancelled once your order has been dispatched.

Unless a product is faulty, unfortunately, we are not able to provide refunds or exchanges where:

• You have ordered a customised product and the customisation of the product has already taken place at the time you wish to cancel; or

• Goods are not returned in a resalable condition, for example, the products have been taken out of the packaging or the quality of the grass has deteriorated.

Should you wish to cancel an order after products have been sent to you or you have received them, you must return them to us.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. We may make deductions from the price if the value of the goods is reduced by your handling of them.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We will make any refunds due to you as soon as possible but at least within 14 days from the day we receive the goods or you notify us that you wish to cancel your order if the goods have not been dispatched.


If we do not comply with these terms, we shall be responsible for any loss or damage which could obviously be foreseen at the time we accept your order. All other liability is excluded. Nothing in these terms affects your statutory rights.

Piddle Patch™ products incorporate living grass. You must be responsible for confirming whether our Piddle Patch™ products are suitable for your pet and for your home. Please contact us with any queries about our Piddle Patch™ products.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude any liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraudulent behaviour or for breach of your legal rights in relation to the products.



Access to our website is granted free of charge and on a temporary basis.

We only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not guarantee that our website or any part of it will always be available or be uninterrupted. We may suspend or change any part of our website without notice and we will not be liable if our website is unavailable.

You are responsible for arranging your own access to the website and any service provider charges that may be incurred.

We will update our website from time to time but please note that any of the content may be out of date and you should not rely on it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

You may link to our website but only in a way that is fair and legal and does not damage our reputation or take advantage of it.


You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

It is important that you protect your device from viruses and malware. We will not accept responsibility for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material on or downloaded from our website, or on any website linked to it.


We shall be permitted transfer our rights and obligations under these terms to another party.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

No third party shall have any rights under these terms.

Where any of these provisions are found to be unlawful it shall, where possible, be construed to give a lawful meaning and where not possible it shall be deemed
severed from these terms. The remainder of these terms shall remain in full force and effect.

Any delay in enforcing our rights or bringing an action against you shall not be a waiver of our rights. Even if we delay in enforcing this contract, we can still enforce it later.

Our dealings with you will be governed by English law and any proceedings should be brought in English courts.