You are able to cancel your order and request a refund or exchange if the products we have supplied are faulty or misdescribed, or if you change your mind within 14 days of placing your order.
An order for any perishable Piddle Patch® product (such as our natural grass products) cannot be cancelled once your order has been dispatched. This does not apply to products that are not perishable.
Unless a product is faulty, unfortunately, we are not able to provide refunds or exchanges where:
· You have ordered a customised product and the customisation of the product has already taken place at the time you wish to cancel; or
· Products are not returned in a resalable condition, for example, the products have been chewed on, scratched, or damaged.
Should you wish to cancel an order after products have been sent to you or you have received them, you must return them to us but please note that perishable Piddle Patch™ products cannot be cancelled once they have been dispatched. If there is an issue with your Piddle Patch grass, please contact us immediately at info@piddlepatch.com with your order number, photos and a description of the product.
If you are exercising your right to change your mind on a purchase of a non-perishable item, you must notify us of this within send off the products within 14 days of telling us you wish to end the contract. We will provide the return shipping label. If the item is faulty or misdescribed, we will pay the return shipping fee. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
