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Piddle Patch

A Fresh Grass Toilet Your Dog Will Love!

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FAQs

Product Questions

Is Piddle Patch made from real grass?

Yes! Piddle Patch is 100% natural. The grass is grown in recycled textiles instead of soil. This process helps to extend the lifespan of our grass and prevents your dog from tracking muddy paw prints through the house.

How often do I need to change the grass?

How frequently you change the grass depends on a number of factors, such as the size and age of your dog as well as how frequently it’s being used. Here are some guidelines on what to expect based on other customer usage. Please note that your results may vary and these are guidelines only: New Puppies New puppies tend to use the grass more intensively and to need their Piddle Patch grass to be changed more frequently. Owners typically change their puppy’s Piddle Patch every 1-2 weeks for the first few weeks and reduce the frequency, or discontinue use, as their puppy grows. It is recommended that the grass is removed from the box and placed into a non-chew tray while used with a puppy to ensure a leak-proof house-training experience. Small dogs using Piddle Patch indoors This result is the most variable in part due to owner’s preference. Small dog owners tend to change their indoor Piddle Patches every 1-4 weeks, with 2 and 3 week subscriptions being the most common. Outside Use Grass used outside on a balcony or terrace tends to last longer due to it’s access to sunlight and frequently watering (rain). It’s not uncommon for Piddle Patch grass used outside to last 3 weeks to several months before it needs to be replaced. Still unsure about how to proceed? A good way to gauge the lifespan of your grass is to order a one-off delivery to start, or to sign up for a subscription and adjust it as needed. It’s easy to login to your account and change the frequency of your Piddle Patch delivery once you have a subscription. You can also contact me on rebecca@piddlepatch.com for assistance and special requests.

What is the size of each Piddle Patch?

Each Piddle Patch box is 62 x 48 x 5 cm and weighs approximately 6 kg. The weight can vary from shipment to shipment depending on the amount of water content in the grass at the time of shipping and whether a non-chew metal tray has also been sent with the box.

How long will Piddle Patch grass last?

How frequently you change the grass depends on a number of factors, such as the size and age of your dog as well as how frequently it’s being used. New puppies tend to use the grass more intensively and to need their Piddle Patch grass to be changed more frequently. Grass used outside on a balcony or terrace tends to last longer due to its access to sunlight. A good way to gauge the lifespan of your grass is to order a one-off delivery to start, or to sign up for a subscription and adjust it as needed. It’s easy to login to your account and change the frequency of your Piddle Patch delivery once you have a subscription.

How big is a Piddle Patch?

Each Piddle Patch box is 62 x 48 x 5 cm and weighs approximately 6 kg*. *Weight may vary per Piddle Patch depending on water content in the grass at time of shipping.

Where is Piddle Patch grass grown?

We grow our grass right here in the UK! By purchasing a Piddle Patch, you’re helping to support small business and British agriculture.

Do you use toxic chemicals or pesticides on the grass?

No! Our grass is grown without the use of pesticides and toxic chemicals. This is to ensure the health and safety of your dog and your household.

Why is real grass better than artificial turf?

While artificial grass may seem like a fuss-free solution, it can come with a lot of challenges. First, many dogs simply don’t like artificial turf and refuse to use it. Beyond that, artificial grass requires a lot of maintenance and regular cleaning using harsh chemicals to ensure it’s kept in a hygienic condition. While urine may drain through the grass into a tray beneath it, you’ll need to drain and clean the tray and grass frequently to prevent odours from building up. Furthermore, as dog waste is highly toxic, you’ll need to ensure that the bacteria is treated using disinfecting chemicals. If not carefully treated and rinsed, these chemicals can pose a health risk to your dog, who will walk on the grass and may ingest them while grooming.

Why is Piddle Patch better than the turf at the local garden centre?

Piddle Patch grass offers a number of benefits over the grass you’ll find at your local garden centre. The grass at garden centres will wilt and die within 48 hours if it’s not planted into the ground. By growing our grass in a liquid retentive mat, the grass grows strong and healthy and its snatural life can be extended. The grass at garden centres is grown in dirt which easily falls from the roots of the plant. It won’t take long for you to find dirt and mud throughout your home.

How do I clean Piddle Patch?

Piddle Patch is a low-maintenance litter solution. Urine is drained naturally from the surface, however solid waste must be removed and disposed of. While caring for your Piddle Patch may extend it’s lifespan, there is no requirement to do so and Piddle Patch will last between 1-2 weeks before a replacement is required. When you are ready to dispose of your Piddle Patch, simply remove the entire product and place it into the garden waste collection (where applicable).

How environmentally friendly is Piddle Patch?

Piddle Patch is committed to producing the best possible product for your dog, your home and the environment. Our mission is to provide a solution that dogs and their owners love, while reducing the amount of non-decomposable waste being sent to landfills and minimising the carbon impact of dogs and their owners. When disposed of correctly, Piddle Patch is a zero-waste product! We take every care to ensure Piddle Patch is made up from the best quality components and that Piddle Patch positively benefits the environment: Our grass is grown in the UK using LEAF – Linking Environment and Farming principles – for sustainable agriculture. We divert textiles from landfill and re-purpose them as a base from which our grass grows. Not only does this give our grass a thick, healthy root structure from which it can live and grow while not planted in the ground, but it helps to reduce waste and lower the carbon impact these materials would otherwise have if they were sent to landfill. We carefully select all of the components to ensure they are either biodegradable or recyclable. Piddle Patch grass can be placed into the garden waste collection, where it will be composted into nutrient rich soil. The box, paper packing tape and paper materials can be recycled. The liner in the box is bio-compostable and certified to the European compostability standard EN-13432. Piddle Patch is delivered to your door via our preferred courier, Parcelforce, which commits to comply with all current and future environmental legislation and to minimise pollution and any adverse environmental impacts their work causes.

What are the environmental benefits of using Piddle Patch instead of puppy pads?

Dogs love fresh grass and many know instinctively what to do with a Piddle Patch! As a natural product Piddle Patch is good for your dog and good for the environment. Piddle Patch is 100% biodegradable and it’s packaging is biodegradable/recyclable. If disposed of into the garden waste collection, Piddle Patch can be safely transformed into compost or converted into energy via anaerobic digestion! In contrast, dog training pads are non recyclable materials which take up to 500 years to decompose in landfill. That means it could be possible for your children’s children children (up to 23 more times) to one day find your dog’s training pad and uncover their waste still preserved inside. Gross!

What is Piddle Patch shipped in?

Piddle Patch grass is shipped in a box which has a water-resistant coating inside of it. This coating will help protect the box for light usage. If keeping your grass inside of the box, please remove the lid and place it under the base of the box. If you are purchasing Piddle Patch to house-train a puppy, for a dog who will use it frequently, for use outdoors, or if you want to ensure a leak-proof experience, then a tray is recommended. If you plan to use your Piddle Patch grass for more than a week or two, or for house-training a puppy, or outside, or if you are using it inside and want to ensure a leak-proof experience, then it's recommended that you put the grass into a tray as the box will begin to degrade with time.

How do I prolong the life of the grass?

Placing your dog’s Piddle Patch in an area with natural light, and lightly misting it with water on occasion can help to prolong the life of your Piddle Patch. We recommend you water your Piddle Patch using a water bottle with a misting function, as watering your grass directly may overwhelm the root system and cause flooding. Some dogs do not like the feel of longer grass, in which case you would want to trim your Piddle Patch or replace it when the grass becomes too long.

Can Piddle Patch be used outside?

Yes! If using your Piddle Patch outside, we recommend you place the grass into our non-chew metal tray. You should also place your Piddle Patch in an area where it can be protected from the rain in order to prevent the grass from becoming oversaturated. If your Piddle Patch does become oversaturated, please drain the excess fluid from the tray so that your grass can dry.

Do I need to buy a tray for the grass?

The grass is shipped in a cardboard box which has a water-resistant coating in the base which is suitable for shipping and for Piddle Patches which are lightly used for short periods of time. If you are house-training a puppy, using the grass outside, giving it to a dog to use frequently, or if you want to ensure you have a leak-proof experience, then putting the grass into a tray is strongly recommended.

Order and delivery Questions

When will I receive my delivery?

Piddle Patch grass is harvested fresh for every order and shipped out on Mondays and Wednesdays, via a next day delivery service, to ensure the freshest possible product. For guaranteed delivery, please place your order by no later than 12 noon two days before the date that you would like to have your Piddle Patch delivered. If you are looking for your delivery to arrive on a particular date, and need a little assistance making sure you put your order through properly, please contact me at rebecca@piddlepatch.com

I missed the order deadline, can I get my order delivered in the next shipment anyways?

While I only harvest Piddle Patch fresh for your order, I do always cut a few extras to accommodate for late orders. If your order is urgent, please send me an email and let me know that you would like your order to be included in the shipment and I will do my best to accommodate your request. Any remaining Piddle Patches are sent out to customers as their orders come in on a first come first served basis.

What is the cancellation policy?

You can cancel your subscription at any time by logging into the website. Due to the nature of the product, once the order has been processed and dispatched, it cannot be cancelled.

What is your shipping policy?

Piddle Patches orders are sent out on Mondays and Wednesdays using a next day courier.

I have a subscription. How do I see when my next order is due?

You can access your order by logging into the website. From here you can see when your next payment is scheduled to come out. This payment will trigger your order to be dispatched on the next Monday or Wednesday. If your payment comes out before Friday at 12 noon, then your next dispatch will be on the following Monday. If your payment comes out between Friday at 12 noon and before Monday at 12 noon, then your order will be dispatched on Wednesday.

There's a problem with my order, what should I do?

If there is a problem with your order, please email me with photos and a description of the issue to rebecca AT piddlepatch.com

Can I pause my subscription?

Yes, of course! It’s easy to pause your subscription, simply login to your account and click on “subscriptions” to set your preferences. For more information on how to manage your account: https://piddlepatch.com/managing-your-account/

Where do you deliver?

Piddle Patch is available for delivery across mainland UK.

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About Piddle Patch

Piddle Patch is made from real, soil-free grass and harvested fresh for your order.

Our grass is grown here in the UK and delivered to your door on subscription.

We do not use pesticides or other nasty chemicals.

Piddle Patch is the UK’s only natural dog toilet solution.

Information

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    7 Bell Yard, London, United Kingdom, WC2A 2JR
    (Correspondence address only)

    Company Number 10148967

    Email: info@piddlepatch.com

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