FAQs

How frequently you change the grass depends on a number of factors, such as the size and age of your dog as well as how frequently it’s being used. Here are some guidelines on what to expect based on other customer usage. Please note that your results may vary and these are guidelines only: New Puppies New puppies tend to use the grass more intensively and to need their Piddle Patch grass to be changed more frequently. Owners typically change their puppy’s Piddle Patch every 1-2 weeks for the first few weeks and reduce the frequency, or discontinue use, as their puppy grows. It is recommended that the grass is removed from the box and placed into a non-chew tray while used with a puppy to ensure a leak-proof house-training experience. Small dogs using Piddle Patch indoors This result is the most variable in part due to owner’s preference. Small dog owners tend to change their indoor Piddle Patches every 1-4 weeks, with 2 and 3 week subscriptions being the most common. Outside Use Grass used outside on a balcony or terrace tends to last longer due to its access to sunlight. It’s not uncommon for Piddle Patch grass used outside to last 3 weeks to several months before it needs to be replaced. Still unsure about how to proceed? A good way to gauge the lifespan of your grass is to order a one-off delivery to start, or to sign up for a subscription and adjust it as needed. It’s easy to login to your account and change the frequency of your Piddle Patch delivery once you have a subscription. You can also contact me on rebecca@piddlepatch.com for assistance and special requests.

No! Our grass is grown without the use of pesticides and toxic chemicals. This is to ensure the health and safety of your dog and your household.

Each Piddle Patch box is 68 x 48 x 5 cm and weighs approximately 6 kg. The weight can vary from shipment to shipment depending on the amount of water content in the grass at the time of shipping and whether a non-chew metal tray has also been sent with the box.

How frequently you change the grass depends on a number of factors, such as the size and age of your dog as well as how frequently it’s being used. New puppies tend to use the grass more intensively and to need their Piddle Patch grass to be changed more frequently. Grass used outside on a balcony or terrace tends to last longer due to its access to sunlight. A good way to gauge the lifespan of your grass is to order a one-off delivery to start, or to sign up for a subscription and adjust it as needed. It’s easy to login to your account and change the frequency of your Piddle Patch delivery once you have a subscription.

We grow our grass right here in the UK! By purchasing a Piddle Patch, you’re helping to support small business and British agriculture.

Yes! If using your Piddle Patch outside, we recommend you place the grass into our non-chew metal tray. You should also place your Piddle Patch in an area where it can be protected from the rain in order to prevent the grass from becoming oversaturated. If your Piddle Patch does become oversaturated, please drain the excess fluid from the tray so that your grass can dry.

The grass is shipped in a cardboard box which has a water-resistant coating in the base which is suitable for shipping and for Piddle Patches which are lightly used for short periods of time. If you are house-training a puppy, using the grass outside, giving it to a dog to use frequently, or if you want to ensure you have a leak-proof experience, then putting the grass into a tray is strongly recommended.

While artificial grass may seem like a fuss-free solution, it can come with a lot of challenges. First, many dogs simply don’t like artificial turf and refuse to use it. Beyond that, artificial grass requires a lot of maintenance and regular cleaning using harsh chemicals to ensure it’s kept in a hygienic condition. While urine may drain through the grass into a tray beneath it, you’ll need to drain and clean the tray and grass frequently to prevent odours from building up. Furthermore, as dog waste is highly toxic, you’ll need to ensure that the bacteria is treated using disinfecting chemicals. If not carefully treated and rinsed, these chemicals can pose a health risk to your dog, who will walk on the grass and may ingest them while grooming.

Piddle Patch grass offers a number of benefits over the grass you’ll find at your local garden centre. The grass at garden centres will wilt and die within 48 hours if it’s not planted into the ground. By growing our grass in a liquid retentive mat, the grass grows strong and healthy and its snatural life can be extended. The grass at garden centres is grown in dirt which easily falls from the roots of the plant. It won’t take long for you to find dirt and mud throughout your home.

Piddle Patch is a low-maintenance litter solution. Urine is drained naturally from the surface, however solid waste must be removed and disposed of. While caring for your Piddle Patch may extend it’s lifespan, there is no requirement to do so and Piddle Patch will last between 1-2 weeks before a replacement is required. When you are ready to dispose of your Piddle Patch, simply remove the entire product and place it into the garden waste collection (where applicable).

Piddle Patch is committed to producing the best possible product for your dog, your home and the environment. Our mission is to provide a solution that dogs and their owners love, while reducing the amount of non-decomposable waste being sent to landfills and minimising the carbon impact of dogs and their owners. When disposed of correctly, Piddle Patch is a zero-waste product! We take every care to ensure Piddle Patch is made up from the best quality components and that Piddle Patch positively benefits the environment: Our grass is grown in the UK using LEAF – Linking Environment and Farming principles – for sustainable agriculture. We divert textiles from landfill and re-purpose them as a base from which our grass grows. Not only does this give our grass a thick, healthy root structure from which it can live and grow while not planted in the ground, but it helps to reduce waste and lower the carbon impact these materials would otherwise have if they were sent to landfill. We carefully select all of the components to ensure they are either biodegradable or recyclable. The box, paper packing tape and paper materials can be recycled. Piddle Patch is delivered to your door via our preferred courier, DPD, which commits to comply with all current and future environmental legislation and to minimise pollution and any adverse environmental impacts their work causes.

Dogs love fresh grass and many know instinctively what to do with a Piddle Patch! As a natural product Piddle Patch is good for your dog and good for the environment. Piddle Patch is 100% biodegradable and it’s packaging is biodegradable/recyclable. If disposed of into the garden waste collection, Piddle Patch can be safely transformed into compost or converted into energy via anaerobic digestion! In contrast, dog training pads are non recyclable materials which take up to 500 years to decompose in landfill. That means it could be possible for your children’s children children (up to 23 more times) to one day find your dog’s training pad and uncover their waste still preserved inside. Gross!

Piddle Patch grass is shipped in a box which has a water-resistant coating inside of it. This coating will help protect the box for light usage. If you keeping your grass inside of the box, please remove the lid and place it under the base of the box. Piddle Patch is designed to be used with a tray, and we recommend that you purchase a metal tray with your first order if you do not have an existing tray solution.

Placing your dog’s Piddle Patch in an area with natural light, and lightly misting it with water on occasion can help to prolong the life of your Piddle Patch. We recommend you water your Piddle Patch using a water bottle with a misting function, as watering your grass directly may overwhelm the root system and cause flooding. Some dogs do not like the feel of longer grass, in which case you would want to trim your Piddle Patch or replace it when the grass becomes too long.

While I only harvest Piddle Patch fresh for your order, I do always cut a few extras to accommodate for late orders. If your order is urgent, please send me an email and let me know that you would like your order to be included in the shipment and I will do my best to accommodate your request. Any remaining Piddle Patches are sent out to customers as their orders come in on a first come first served basis.

You can cancel your order at any time before the order deadline, by logging into the website or sending us an email, to receive a full refund. Once the order deadline has passed, we cannot guarantee a full refund can be provided as the product will have already been harvested and prepared for your shipment. The order cut-off time is: Monday at 12 noon for dispatch on Wednesday. Friday at 12 noon for dispatch on Monday. You can also check your order confirmation note to verify the dispatch date you scheduled at the time of your order. Due to the perishable nature of the product, once the order has been dispatched, it cannot be cancelled.

Piddle Patches orders are sent out on Mondays and Wednesdays using a next day courier.

You can access your order by logging into the website. From here you can see when your next payment is scheduled to come out. This payment will trigger your order to be dispatched on the next Monday or Wednesday. If your payment comes out before Friday at 12 noon, then your next dispatch will be on the following Monday. If your payment comes out between Friday at 12 noon and before Monday at 12 noon, then your order will be dispatched on Wednesday.

If there is a problem with your order, please email me with photos and a description of the issue to rebecca AT piddlepatch.com

Yes, of course! It’s easy to pause your subscription, simply login to your account and click on “subscriptions” to set your preferences. For more information on how to manage your account: https://piddlepatch.com/managing-your-account/

Piddle Patch is available for delivery across mainland UK.

If your order was due for delivery, but hasn't been delivered, please contact your local DPD warehouse immediately, and email us at info@piddlepatch.com informing us of the situation, so that we can help ensure the delivery is made. Please do not wait several days before notifying us if there is a problem. It is best to act swiftly to resolve the issue.