FAQs

Is Piddle Patch made from real grass?

Yes! Piddle Patch grass is grown in recycled textiles instead of soil. This process helps to extend the life of our grass and prevents your dog from tracking muddy paw prints through the house.

How often should I order?

How frequently you change the grass depends on a number of factors, such as the size and age of your dog as well as how frequently it’s being used.  Order a one-off delivery to start, or sign up for a subscription every one, two, three or four weeks. It’s easy to login to your account and change the frequency of your Piddle Patch delivery once you have a subscription.

Do you use pesticides or other chemicals on the grass?

No! Our grass is grown without the use of pesticides and toxic chemicals to ensure the health and safety of your dog and your household.

Where do you deliver?

Piddle Patch is available for delivery across mainland UK. Unfortunately, we do not currently ship to Northern Ireland, the Republic of Ireland, or Europe.

When will I receive my Piddle Patch?

Our grass is harvested fresh for every order and delivered twice a week to ensure the freshest possible product.

We currently offer delivery on Wednesdays and Fridays:

Orders placed by 12 noon on Fridays, will be delivered the following Wednesday.

Orders placed after 12 noon on Fridays but by 12 noon on Mondays will be delivered the following Friday.

If you should narrowly miss the order deadline, it may still be possible to add you into the shipment. Please email us your request.

Can I pause my subscription?

Yes, of course! It’s easy to pause your subscription, simply login to your account and click on “subscriptions” to set your preferences.

What is the shipping policy?

Piddle Patch delivery is included free of charge for all orders.

Piddle Patches are shipped twice a week using Parcelforce next day delivery. Deliveries are made on Wednesdays and Fridays.

Once the order deadline passes (Friday at 12 noon or Monday at 12 noon) your order is processed and you will receive an order note containing your Parcelforce tracking number which you can use to track your delivery on www.parcelforce.com/track-trace from the evening before your delivery is due.

What is the cancellation policy?

There are no long-term contracts for Piddle Patch subscriptions!

A subscription should last for a minimum of two orders before being cancelled (otherwise a one-off order should be placed).  All cancellations must be placed before an order renewal is made. The date of your next order can be found by logging into your account.

Due to the nature of the product, once the order has been processed, it cannot be cancelled.

 

 

What are the environmental benefits of using Piddle Patch instead of puppy pads?

Dogs love fresh grass and many know instinctively what to do with a Piddle Patch!

As a natural product Piddle Patch is good for your dog and good for the environment. Piddle Patch is 100% biodegradable and it’s packaging is biodegradable/recyclable. If disposed of into the garden waste collection, Piddle Patch can be safely transformed into compost or converted into energy via anaerobic digestion!

In contrast, dog training pads are non recyclable materials which take up to 500 years to decompose in landfill. That mean’s it could be possible for your children’s children children (up to 23 more times) to one day find your dog’s training pad and uncover their waste still preserved inside. Gross!

Where is Piddle Patch grass grown?

We grow our grass right here in the UK! By purchasing a Piddle Patch, you’re helping to support British agriculture.

Why is real grass better than artificial turf?

While artificial grass may seem like a fuss-free solution, it can come with a lot of challenges.

First, many dogs simply don’t like artificial turf and refuse to use it.

Beyond that, artificial grass requires a lot of maintenance and regular cleaning using harsh chemicals to ensure it’s kept in a hygienic condition. While urine may drain through the grass into a tray beneath it, you’ll need to drain and clean the tray and grass frequently to prevent odours from building up. Furthermore, as dog waste is highly toxic, you’ll need to ensure that the bacteria is treated using disinfecting chemicals. If not carefully treated and rinsed, these chemicals can pose a health risk to your dog, who will walk on the grass and may ingest them while grooming.

Why shouldn't I just use turf from the garden centre?

Piddle Patch grass offers a number of benefits over the grass you’ll find at your local garden centre.

  1. The grass at garden centres will wilt and die within 48 hours if it’s not planted into the ground.  By growing our grass in recycled textiles, we prolong the grass’ natural life and ensure a strong, healthy product.
  2. The grass at garden centres is grown in dirt which easily falls from the roots of the plant. It won’t take long for you to find dirt and mud throughout your home.

How do I prolong the life of the grass?

Placing your dog’s Piddle Patch in an area with natural light, and lightly misting it with water on occasion can help to prolong the life of your Piddle Patch. We recommend you water your Piddle Patch using a water bottle with a misting function, as watering your grass directly may overwhelm the root system and cause flooding.

Some dogs do not like the feel of longer grass, in which case you would want to trim your Piddle Patch or replace it when the grass becomes too long.

How do I clean Piddle Patch?

Piddle Patch is a low-maintenance litter solution. Urine is drained naturally from the surface, however solid waste must be disposed of. We recommend removing the waste using toilet paper and flushing it down the toilet.

While caring for your Piddle Patch may extend it’s lifespan, there is no requirement to do so and Piddle Patch will last between 1-2 weeks before a replacement is required.

When you are ready to dispose of your Piddle Patch, simply remove the entire product and place it into the garden waste collection (where applicable).

How environmentally friendly is Piddle Patch?

Piddle Patch is committed to producing the best possible product for your dog, your home and the environment.

Our mission is to provide a solution that dogs and their owners love, while reducing the amount of non-decomposable waste being sent to landfills and minimising the carbon impact of dogs and their owners. When disposed of correctly, Piddle Patch is a zero-waste product!

We take every care to ensure Piddle Patch is made up from the best quality components and that Piddle Patch positively benefits the environment:

  • Our grass is grown in the UK using LEAF – Linking Environment and Farming principles – for sustainable agriculture.
  • We divert textiles from landfill and re-purpose them as a base from which our grass grows. Not only does this give our grass a thick, healthy root structure from which it can live and grow while not planted in the ground, but it helps to reduce waste and lower the carbon impact these materials would otherwise have if they were sent to landfill.
  • We carefully select all of the components to ensure they are either biodegradable or recyclable.
    • Piddle Patch grass can be placed into the garden waste collection, where it will be composted into nutrient rich soil.
    • The box, paper packing tape and paper materials can be recycled.
    • The plastic courier wallet is oxo-biodegradable.
    • The liner in the box is bio-compostable and certified to the European compostabilty standard EN-13432.
  • Piddle Patch is delivered to your door via our preferred courier, Parcelforce, which commits to comply with all current and future environmental legislation and to minimise pollution and any adverse environmental impacts their work causes.

How big is a Piddle Patch?

Each Piddle Patch box is 62 x 48 x 5 cm and weighs approximately 6 kg*.

*Weight may vary per Piddle Patch depending on water content in the grass at time of shipping.